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All Luxurious Walls prints and paintings are dispatched from our printing houses based both in the UK and the US using courier or recorded mail. Speed and price depends on product type and destination. All shipping costs and timings can be viewed during the payment stages.
Shipping Policy Overview
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees. See below for detailed notes about this.
For LW main website collections
97% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less. Canvas and framed prints are normally shipped within 8 working days or less.
| To | Basic | Expedited |
| USA | 3-5 business days via USPS 3-8 business days via FedEx SmartPost |
1-3 business days via FedEx |
| Canada | 5-10 business days without tracking | 1-5 business days via FedEx |
| Worldwide | 10-20 busniess days without tracking |
Packaging
At Luxurious Walls one of our top priorities is the safe packaging of your artwork.
It is very important to us that your artwork arrives safely and in perfect condition.
Packaging for our Premium Services artwork
We use bespoke double-walled boxes so that prints arrive in an undamaged condition wherever they are shipped in the world.
All framed and canvas prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.
Our packaging standards are very high and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.
A courtesy reminder and guidance to our customers about customs, duties and taxes
When ordering from Luxurious Walls, you are responsible for assuring the product can be lawfully imported to the destination country and for fulfilling any additional fees that may be charged.
Orders shipped outside of the UK and United States may be subject to import taxes, customs duties and fees charged by the destination country.
The recipient must fulfil any additional charges for customs clearance. Unfortunately, Luxurious Walls has no control over these charges, nor can we predict what they may be.
Notes
Once a shipment reaches the ‘recipient's’ country, the ‘recipient’ of an international shipment may be subject to such import taxes, customs duties and fees.
Customs policies vary widely from country to country. If you have any queries about this topic, we advise you to contact your local customs office for more information.
The ‘recipient’ is the ‘importer of record’ and must comply with all laws and regulations of the destination country.
Please note that if any customs clearance procedures are required, it can cause delays and add some time to the original delivery estimates.
Customs offices in some countries require the importer of record to provide a form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan and Turkey.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be required to check with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you, the customer, thinks you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at studio@luxuriouswalls.com noting your order number.
We'll see what can be done.
