Returns & Refund Policies

Returns Policy

  1. Any returns or problems that occur because of an error on our part will be handled at our expense.
  2. We do not refund orders for 'buyer’s remorse'.
  3. Size exchanges are not accepted as product dimensions are clearly stated on the LW website product pages.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us at studio@luxuriouswalls.com

The return address is set by default to the Luxurious Walls US printing partner's facility. When we receive a returned shipment, an automated email notification will be sent to you. 

Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, incomplete or simply wrong, then the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer - Customers are required to contact us at studio@luxuriouswalls.com before returning any products.  


What to Do If the Artwork Arrives Damaged

  1. Within seven (7) days of your merchandise delivery date, email studio@luxuriouswalls.com to provide your order and contact details and to tell us about the problem.
  2. Save all the original packaging!
  3. To provide evidence of any damage, please take numerous photos of the damaged artwork and packaging. Please email these images and photos to studio@luxuriouswalls.com.
  4. We will contact you to discuss what the next steps will be.  

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at studio@luxuriouswalls.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at studio@luxuriouswalls.com

Shipping for returns items
To return your product, you should mail your product to the address on the paperwork that comes with your artwork.

You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £35 or $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

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