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We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.
We do however reserve the right to refuse returns under the following conditions:
If any item you receive from us is misprinted/damaged/defective, we kindly ask that you submit a return request within 30 days after the product has been received.
If a package has been lost in transit, please kindly submit your claim to us no later than 7 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us at studio@luxuriouswalls.com
When we receive a returned shipment, an automated email notification will be sent to you acknowledging receipt.
Wrong Address - If you provide an address that is considered insufficient by the courier, incomplete or wrong, then the shipment will be returned to our facility.
If this happens, we politely ask you to accept that we cannot cover your return shipping cost to your correct address and these return costs must be bourne by you.
Unclaimed - Shipments that go unclaimed and are returned to our facility will require additional shipping costs to be resent to you again at a later date.
Returned by Customer - Before sending your return back to us, please contact us and describe your problem and the reason for your return so that we can do everything we can to resolve your issue prior to the return.
Please contact us at studio@luxuriouswalls.com before returning any products.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. To complete your return, we do require a receipt or proof of purchase (an order reference will suffice).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at studio@luxuriouswalls.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at studio@luxuriouswalls.com
Shipping for returns items
To return your product, you should mail your product to the address on the paperwork that comes with your artwork.
You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £35 or $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item so please do take this necessary step.
